Refund Policy
We want you to be completely satisfied with UmmeedCare. Here's our fair refund policy.
Effective Date: January 1, 2025 | Last Updated: July 11, 2025
1. Overview
UmmeedCare subscriptions (Family Pro Plan and Elite Circle Plan) are processed through Paddle.com Market Limited ("Paddle"), which acts as our Merchant of Record. All refund processing, tax adjustments, and credit issuance are handled by Paddle in accordance with their policies and applicable consumer protection laws.
This Refund Policy applies to all paid subscription purchases made through UmmeedCare at ummeedcare.com.
2. Free Plan
The Free Solo plan is provided at no cost and does not involve any financial transaction. No refund applies to the Free Solo plan.
3. 14-Day Satisfaction Guarantee
This 14-day guarantee applies to:
- First-time subscriptions only. If you have previously purchased and received a refund for the same plan, subsequent purchases are not eligible for the 14-day guarantee.
- Both monthly and yearly billing cycles.
- Both Family Pro and Elite Circle plans.
4. Refund Eligibility by Scenario
| Scenario | Eligible? | Details |
|---|---|---|
| Within 14 days of initial purchase | ✅ Yes | Full refund, no questions asked. |
| After 14 days, monthly plan | ❌ No | Cancel instead; access continues until period end. |
| After 14 days, yearly plan | ⚠️ Case-by-case | Prorated refund may be considered within first 60 days. |
| Automatic renewal charge | ⚠️ Case-by-case | Refund within 48 hours of renewal if you forgot to cancel. |
| Duplicate/accidental charge | ✅ Yes | Full refund upon verification. |
| Technical issue preventing usage | ⚠️ Case-by-case | We'll attempt to resolve first; refund if unresolvable. |
| Plan downgrade (Elite to Pro) | ❌ No | Downgrade takes effect at next billing cycle. |
| Free plan (no purchase) | N/A | No financial transaction to refund. |
5. Yearly Plan Prorated Refunds
If you purchased a yearly subscription and wish to cancel after the 14-day guarantee period but within the first 60 days:
- We may, at our discretion, offer a prorated refund for the unused months remaining in your annual billing period.
- The prorated amount is calculated as:
Refund = (Remaining Full Months / 12) × Annual Price. - Partial months are not refunded.
- After 60 days, yearly subscriptions are not eligible for prorated refunds. You may cancel at any time, and your access will continue until the end of the annual billing period.
6. Renewal Refunds
Subscriptions auto-renew at the end of each billing period (monthly or annually). If you forgot to cancel before a renewal:
- Contact us within 48 hours of the renewal charge.
- We will process a full refund of the renewal charge and cancel your subscription.
- After 48 hours, renewal charges are not eligible for refund, but you can cancel to prevent future charges.
We recommend setting a reminder before your renewal date if you plan to cancel. Your renewal date is available in your Paddle subscription management portal and in your original purchase receipt email.
7. How to Request a Refund
Gather Your Information
Find your Paddle receipt ID (sent to your email at time of purchase) and the email address associated with your subscription.
Send a Refund Request
Email hello.ummeedlabs@gmail.com with the subject line "Refund Request" and include your Paddle receipt ID, email address, and reason for the refund.
We Review & Process
We will review your request within 24 hours (4 hours for Elite plan holders). Eligible refunds are processed through Paddle.
Receive Your Refund
Approved refunds are credited to your original payment method. Processing time depends on your bank/payment provider (typically 5–10 business days).
8. Chargebacks
If you believe a charge is unauthorized or fraudulent, please email us immediately at hello.ummeedlabs@gmail.com. We will investigate and resolve the issue promptly.
9. Currency and Tax Refunds
Since Paddle is our Merchant of Record:
- Refunds are processed in the original transaction currency (USD).
- If taxes (VAT, GST, sales tax) were collected as part of your purchase, the tax amount will also be refunded.
- Exchange rate fluctuations between your purchase date and refund date may result in a slightly different amount in your local currency. UmmeedLabs is not responsible for exchange rate differences.
10. Non-Refundable Items
The following are not eligible for refund:
- Free Solo plan (no charge was made).
- Subscription period already consumed (you used the service for the full billing period).
- Requests made more than 60 days after the original purchase (for yearly plans) or more than 14 days after purchase (for monthly plans), unless a renewal refund within the 48-hour window applies.
- Accounts terminated for violation of our Terms & Conditions.
11. Effect of Refund on Your Account
Upon receiving a refund:
- Your subscription will be cancelled immediately.
- Your account will revert to the Free Solo plan.
- Premium features (extra routines, chimes, voices, analytics, exports, themes) will become inaccessible.
- Your locally stored data (routines, logs, contacts) will remain intact on your device. We do not delete your local data upon refund.
- If you had more than 3 active routines, the excess routines will be preserved in storage but deactivated until you upgrade again or reduce to 3.
12. Contact Information
For refund requests and billing inquiries:
- Email: hello.ummeedlabs@gmail.com
- Subject Line: "Refund Request - [Your Paddle Receipt ID]"
- Response Time: Within 24 hours (4 hours for Elite plan holders)
- Website: ummeedcare.com/contact
For direct billing support from Paddle, you can also use the subscription management link in your Paddle receipt email.
💳 Fair, transparent billing.
No hidden fees. No lock-in contracts.
UmmeedCare by UmmeedLabs.